Privacy Policy
Effective Date: 08/24/2026
Chesapeake Wood Pellets (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.chesapeakewoodpellets.com (the “Site”). By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.
1. Information We Collect
1.1 Personal Information You Provide
When you interact with our Site, you may voluntarily provide us with personal information, including but not limited to:
Name
Email address
Phone number
Delivery address (when placing an order)
Business name and business details (when setting up a business account)
Order details, including product quantities and preferred payment method
Information submitted through contact forms or customer inquiries
1.2 Automatically Collected Information
We use Google Analytics 4 (GA4) to collect standard browsing data. This may include:
IP address (anonymized)
Device type, operating system, and browser information
Pages visited and time spent on the Site
General location data (city-level)
When you submit a form on our Site, we may also record the page you submitted it from and the source that referred you to our Site (for example, a search engine or social media link). We use this to understand which of our marketing efforts are working.
This information helps us understand how users interact with our Site and improve user experience. GA4 does not collect personally identifiable information unless you submit it directly via a form.
1.3 Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance functionality and measure website performance. These may include:
GA4 analytics cookies
Functional cookies for remembering preferences
You may control cookie settings in your browser at any time.
2. No Online Payments
Our Site does not process payments. When you place an order through our order form, we ask only for your preferred payment method so we can prepare your order. Payment is collected at pickup or delivery. We never ask for, collect, or store credit card numbers, bank account information, or other payment credentials through this Site.
3. How We Use Your Information
We use the information collected to:
Respond to inquiries, orders, and support requests
Schedule and complete pellet deliveries and pickups
Set up and manage business accounts
Monitor and improve our website’s performance
Analyze aggregate user behavior for business insights
Comply with legal obligations
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following cases:
With trusted third parties who assist in hosting, email, or analytics
If required by law or necessary to protect our rights, safety, or legal interests
5. Data Security
We take appropriate security measures to protect your personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute protection.
6. Phone Number Privacy Policy
Use of Information: We use your phone number to contact you about your order, inquiry, and customer care related topics, which may include SMS messages.
Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.
Opt-Out: Reply “STOP” to unsubscribe or “HELP” for assistance.
Message Disclosures: Message frequency varies. Message and data rates may apply.
Data Security: Your data is protected and retained only as needed.
7. Data Retention
We retain personal information for as long as needed to fulfill your order, maintain our business records, and comply with legal obligations. You may request deletion of your information at any time as described below.
8. Your Rights and Choices
Depending on your location, you may have rights regarding your personal data, such as:
Access – Request a copy of your data
Correction – Request corrections to inaccurate data
Deletion – Request deletion of your personal data
Opt-Out – If we send promotional emails, you can unsubscribe at any time
To exercise your rights, contact us at: [email protected]
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before submitting any personal information.
10. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect data from children. If we become aware of such information, we will delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted to this page with an updated “Effective Date.” We encourage you to review this policy regularly.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: (227) 220-6072
Address: 7 Jay Gould Ct Ste 5, Waldorf, MD 20602